1700 Privacy Policy — User Data Protection
This Privacy Policy explains how the 1700 platform collects, uses, stores, and protects the personal information of Malaysian users. By using this platform, you agree to the practices described in this policy.
Information We Collect
1700 collects various types of information from users during the registration process and ongoing use of the platform. This information is necessary to provide a secure, seamless, and responsible service.
Account & Identity Information
When you register a 1700 account, we collect your full name, date of birth, phone number, email address, and encrypted password. For identity verification (KYC) purposes, we also require a copy of a valid Malaysian identity card or passport. This information is necessary to confirm your eligibility to use the platform and to process fund withdrawals.
Device & Browser Information
We automatically record technical information — including device type, operating system, browser type, IP address, and general location data (state level) — when you access the 1700 platform. This information is used for security purposes, fraud detection, and improving the user experience.
Local Payment Information
All transactions are processed in Malaysian Ringgit (RM). We record transaction details including deposit and withdrawal amounts, payment methods (FPX, TNG eWallet), and transaction reference numbers. Full bank account numbers are not stored directly in our systems — they are transmitted securely through encrypted payment providers.
- Personal identification details (name, IC number, date of birth)
- Email address and phone number
- Device information and IP address
- Transaction history in RM
- Browser cookie and session data
- Activity and platform usage records
How Your Information Is Used
Platform Operations & Security
Your information is used to manage your account, process deposits and withdrawals in RM, identify and prevent fraud, and ensure only authorised users can access their accounts. We also use data to comply with applicable legal and regulatory requirements in Malaysia.
Service Improvement
Usage data is analysed in aggregate (without identifying individuals) to understand how Malaysian users interact with the 1700 platform, identify technical issues, and improve the interface and overall experience. This analysis helps us deliver more relevant and better services.
User Communications
We use your email address and phone number to send important account notifications, transaction confirmations, security alerts, and responses to customer support enquiries. Marketing communications are only sent with your explicit consent.
Legal Compliance
1700 may be required to disclose user information to Malaysian authorities if directed by a court order or legitimate law enforcement agency. In such circumstances, we disclose only the minimum information necessary and will notify affected users where permitted to do so.
Cookies & Tracking Technologies
1700 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.
Types of Cookies Used
- Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your language preference, display settings, and personal preferences so you don't have to reconfigure them each time.
- Security Cookies: Used to detect unusual activity and protect your account from unauthorised access.
- Analytics Cookies: Collects aggregated usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling session cookies will prevent you from logging in to your 1700 account.
Data Storage, Security & Information Sharing
Data Security & Storage
1700 protects user data using SSL encryption for all communications between your device and our servers. Stored data is safeguarded by appropriate technical and organisational security measures, including strict access controls and continuous monitoring.
Your personal information is retained for as long as your account is active or as needed to provide our services. Following account closure, we retain transaction records for the minimum period required under Malaysian law before data is securely deleted.
Third-Party Sharing
1700 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Information shared is limited to:
- Payment providers (FPX, TNG) for processing RM transactions
- Technical service providers bound by confidentiality agreements
- Malaysian authorities where required by law
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a registered 1700 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your account
You may request deletion of your data where there is no legal obligation to retain it
You may object to the processing of your data for direct marketing purposes at any time.
Changes to This Privacy Policy
1700 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
How to Submit a Request or Complaint
To submit a data request, correction, or any enquiry regarding this Privacy Policy, contact our support team at [email protected]. Please include your account number and a description of your request. We will respond within 7 business days. Further information on other queries can be found on the FAQ us.
Related Policy Links
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Terms & Conditions
1700 platform terms of use
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Responsible Gaming
Self-exclusion tools and responsible gaming guides
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FAQ
Answers to Common User Questions
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[email protected]
Contact us for data requests or privacy complaints
Questions About Your Data?
Contact the 1700 support team or visit our FAQ page. You can also create an account and start using the platform today, with the confidence that your data is protected.